On a Limb: Retail modernization special with leading retail technology analyst, Paula Rosenblum
Our latest On A Limb podcast episode features Paula Rosenblum, recently named one of Rethink Retail’s Top Retail Experts and a globally recognized analyst in retail technology. An ex-CIO herself, Paula offers insights into the intersection of IT and business, overcoming cultural resistance, and building systems that enable true extensibility.
Also available on: Spotify | Apple Podcasts | Amazon
On a Limb is a Mechanical Orchard podcast celebrating the quiet, consistent work of managing risks before they become full-blown crises.
In this conversation, the celebrated retail analyst and ex-CTO, Paula Rosenblum, and Irene discuss the critical need for modernization in customer service systems across the global retail industry. They emphasize the importance of extensibility in solving the challenges posed by legacy systems, as well as how IT leadership can manage organizational inhibitors that hinder change. The discussion also highlights the significance of customer experience and effective change management strategies in navigating these obstacles.
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